INSURANCE BEING SOLD AS MEDICAL AID

<p>MYSELF AND 4 FRIENDS WAS IN A MEETING WITH A MEDICALL BROKER AND HE SOLD US THIS MEDICAL AID WITH ALL LOVELY PROMISES AND NO ISSUES WITH HOSPITALS AND ITS JUST MOON SHINE AND ROSES. IN MAY 2016 MY FIRST DEBIT ORDER WENT OFF WE HAD A MONTH WAITING PERIOD FOR GENERAL GP VISITS AND THREE MONTHS FOR THE REST(HOSPITALISATION) MY HUSBAND STARTED COMPLAING ABOUT PAIN IN HIS GROING BEGINNING OF SEPT 2016 WENT TO OUR GP WAS TREATED FOR APPENDIX WAS NOT APPENDIX WAS REFERED TO SPECIALST AND HE FOUNT OUT HE HAD A HERNIA AND WANTED TO OPERATE THE NEXT DAY. I PAID CASH FOR ALL THE XRAYS AND SPECIALST VISITS. GOT ALL THE INFO FROM THE SPECIALST PHONED FOR PRE AUTHORISATION AND WAS TOLD THEY WILL PHONE BACK IN 10 MIN , I WAITED 45 MIN WITH NO RETURN CALLED PHONED AGAIN WAITED AGAIN THEN THE HOSPITAL TOOK OVER. THEN THEY WANTED COST OF OPERATION AND HOSPITAL AND A OTHER THINGS WENT TO THE DOCTOR AND HOSPITAL GOT IT AND SENT IT THRU TO THEM I GOT PHONED JUST TO GET TOLD THAT THEY ARE NOT COVERING THE OPERATION AS WE ARE STILL IN OUR WAITING PERIOD AND THIS IS AN OLD ISSUE THAT WE ARE TRYING TO GET FIX. IM SO DISSAPOINTED WITH THE SERVICE WE GOT FROM THEM AND THE COUPLE THAT SOLD US THIS **** IS VERY CONFENIONTLY OVERSEASE PERMANTLY. SO MANY OLD PEOPLE ARE BEING DONE IN BY THESE ****** AND IT'S UN ACCEPTABLE. PLEASE HELP US SORT THIS OUT AS WE ARE LOOSING OUR HARD WORKING MONEY AND I LOST ALL THE MONEY PAID FOR SCANS BECAUSE THEY SAID THEY ONLY REFUND A R 1000.00 PER CASE WICH WAS WE WERE TOLD IF YOU NEED TO PAY SOMETHING THEY WILL REFUND US 100%. AND THE NEW LADY THAT HAS TAKEN OVER CELLPHONE HAS BEEN OFF FOR THREE DAYS AND NOT RETURNING MESSAGES AS WELL.</p> <p> </p>