Medicall Healthcare
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Medicall Healthcare
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Stanley S
1 reviews | Active since Aug 2017
19 Jun 2026, 11:28
Worst service ever
Please elaborate on the reason why there is no claim on dental work.. Is there a reason why I had to pay out of pocket to a service provider that is on your network ,of which I enquired of before the visit. The Dr Duba staff advised that they struggle with claims hence I paid, with me thinking that i will be refunded by my own scheme .. Weeks on end you requested all the supporting documents to my claim to only answer with one line “Please note we don’t do dental claims” I am in awe at the service here …. Please provide me with channels to escalate this matter urgently…
Helpful (0)
|Replies (0)SS
Stanley S
1 reviews | Active since Aug 2017
19 Jun 2026, 11:28
Worst service ever
Please elaborate on the reason why there is no claim on dental work.. Is there a reason why I had to pay out of pocket to a service provider that is on your network ,of which I enquired of before the visit. The Dr Duba staff advised that they struggle with claims hence I paid, with me thinking that i will be refunded by my own scheme .. Weeks on end you requested all the supporting documents to my claim to only answer with one line “Please note we don’t do dental claims” I am in awe at the service here …. Please provide me with channels to escalate this matter urgently…
0
Replies (0)TK
Tebogo K
1 reviews | Active since Oct 2025
31 Oct 2025, 16:25
Claim Issue
Good Day On the 29th of September I called in for an authorization for my daughter to see the DR I couldn't take her on time so I took her the next day,so my claim was rejected because I took her on the 30th of September instead of the 29 so I called in spoke to one of the Administrator called Marisa I even asked her for her surname she said it is not necessary for her to give me because she is the only Marisa working there and I explained what was the problem and I don't understand why is rejected because on our benefits papers the it is stated there about authorization NB should authorization not be obtained the consultation will be for the member’s pocket as authorization can be obtained within 7 days of the consultation.and Marisa told me that it is not her problem that I took my daughter to the doctor next day not the same day i got an authorization and she said the problem is that I am consulting alot and I told yes its true because me and my daughter we are forever sick that's why I took the medical Insurance so it is my problem that I am sick now and than,then she said I can't blame them for my problems. Im really not happy with the whole situation.
Helpful (0)
|Replies (0)TK
Tebogo K
1 reviews | Active since Oct 2025
31 Oct 2025, 16:25
Claim Issue
Good Day On the 29th of September I called in for an authorization for my daughter to see the DR I couldn't take her on time so I took her the next day,so my claim was rejected because I took her on the 30th of September instead of the 29 so I called in spoke to one of the Administrator called Marisa I even asked her for her surname she said it is not necessary for her to give me because she is the only Marisa working there and I explained what was the problem and I don't understand why is rejected because on our benefits papers the it is stated there about authorization NB should authorization not be obtained the consultation will be for the member’s pocket as authorization can be obtained within 7 days of the consultation.and Marisa told me that it is not her problem that I took my daughter to the doctor next day not the same day i got an authorization and she said the problem is that I am consulting alot and I told yes its true because me and my daughter we are forever sick that's why I took the medical Insurance so it is my problem that I am sick now and than,then she said I can't blame them for my problems. Im really not happy with the whole situation.
0
Replies (0)