1 reviews | Active since Aug 2016

08 Aug 2016, 13:21

Worst possible customer service + Empty promises!

<p>Worst Customer support service we have ever experienced. We will soon be converting back to Telkom. Apparently sending your latest statement proves to be a major problem / issue for this company (since March!!!)</p> <p> </p> <p> Also very quick to make false & empty promises to cancel our Telkom account on our behalf just to get us to sign up with them - well to find out 6months later that our Telkom account is now our own problem. We are now paying 2 services but only receiving one! After numerous complaints & having Denton + his colleague at our premises once again promising to sort these problems out at once, I the customer had to contact him after 2 weeks of again no response! Imagine my surprise when I was told this is now handled by another person (which also not made any contact with us whatsoever!) as he Denton are extremely busy! A credit note was all which was received & this after 3 months of complaining! </p> <p> </p> <p>We no longer wish to do business with this *********** lot. Please remove your systems from our premises & refund us! What you have promised is definitely NOT what you delivered!</p> <p> </p> <p> </p>

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Replies (1)
ME Systems
ME Systems's reply16 Aug 2016, 12:33
Official

Problem resolved with customer on 2016/08/16