MdlP
Marietjie de la Porte

1 reviews | Active since Feb 2013

21 Jul 2017, 13:35

mesystem not living up to promise

<p>Mesystem consultant contact me in connection with my telephone bill, offer a cheaper system. She said that I will save every month on their systen at the time my telephone bill were +/-R1200 a month with Telkom. After I signed they could not port one line because of the internet I request to cancel the contract with in 5 days and they said they will get a solution for the internet now I have still two accounts telkom and mesystems. After we speak and they promises to come up with a solution, after 5 month I still waiting for them to come back to see me. I received a call to inform me that my account is outstanding, I have not received a bill. I ask for a bill to be emailed and ask again about the internet the woman rep**** that she is not aware of it and ask at the back ground if someone new about it, I heard someone replayed and so I said to her I am not going to pay an till they address the problem then they cut my line. What should I do?</p>

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Replies (2)
ME Systems
ME Systems's reply21 Jul 2017, 14:27
Official

Please can you send proof of payment of your calls already made through the system. If proof of payment has been send for call usage please ignore this message. With data which is separate problem the 3rd party company is busy finding the best solution to your problem. They will install the best equipment to accommodate your problem. The bill as revered in your claim is for calls made threw the system that is working if it did not work you should not have any bill or outstanding acc. please ignore if bill has been paid. Our debtors dept. will be in contact with you before end of business.

Thank you

MdlP
Marietjie de la Porte's update28 Feb 2018, 10:13
Reviewer Update
Good day the only prove I have is on there system they did not give me any detailed account for calls. but I have also the email I did send to them. The lady worked for me did also say she will give a statement that she sit in with the calls and meetings we had. Thx