WORST SERVICE FROM MDS

This is the worst experience I have received after using this company's service for 11 years. I requested two boxes to be collected for MOTHERS DAY (most important day) to go out Friday as mothers day is on Sunday.

My parcels were all of a sudden placed on hold and the e-mail advised me because i needed to confirm that they can proceed with the new amended amount for the waybill. This is suppose to be seen as urgent and someone to at least call me. i rep**** back and no one got back to me.

When i called i think i got put through to 4 different people until i was told this must go through to accounts. I spoke to accounts manager who was so rude, arrogant and hang the phone in my ear telling me there is nothing he can do. he told me i have been moved to a pre-paid account. I was not aware of this and that is why i requested them to collect the parcels. I would have gone to a cheaper place as they are quite pricey but convenient because I had 30 day account with them. I asked these people to at least help me get these parcels out as its not my fault that i was not aware that i have been moved to a prepaid account. There is no way i can make that payment, because I knew i would only pay month end. They refused to help me and I feel like this is the worst service for being with them for 11 years. Regardless if i pay for these packages now or have them bring them back to me they will still not get to these mothers for sunday on time. This is ******* and they have just made my experience with them the worst I have ever had.