MDS Collivery

Based on recent customer reviews, MDS Collivery delivers a sharply divided courier experience. Long-standing business clients praise named staff such as Lize, Vishal, Yvonne and driver Thabani Gumede for going the extra mile on urgent interprovincial and outlying-area consignments, and commend the real-time tracking platform. Other customers report parcels arriving days late, failed delivery attempts, and confusion over which days outlying suburbs are serviced. Recurring complaints centre on unanswered WhatsApp and helpline queries, contradictory information between consultants, copy-paste responses to escalations, and rude conduct from a few drivers at the gate.

MDS Collivery has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 10 hours 12 min.