WR
William R
1 reviews | Active since Sept 2020
30 Aug 2026, 08:24
Worst "Service"
Worst "Service" Had a parcel that was supposed to be delivered Friday the 28th.All updates said that date,Thursday the 27th update was "Driver assigned to deliver your parcel" Called the 28th to ask what time delivery would be as I finish work at 1pm. Was told"We only deliver to those places on Tuesdays and Thursdays so it will be delivered next Tuesday" No calls or any correspondence and if I had not called then would not of known. The attitude, we really don't care, we have your money and we will do whatever we want. Doesn't matter if this parcel is important you will wait.
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MDS Collivery's replyOfficial
31 Aug 2026, 13:07Dear William, we are sorry to hear about your experience and understand your frustration, particularly as you were expecting your parcel on Friday.
We have looked into this matter and can confirm that the parcel was received later than expected. As your area is serviced on Tuesdays and Thursdays, the sender was advised that delivery would take place on the next available service day. Alternative options were also provided.
Unfortunately, these options were not taken, and it appears that the information was not communicated to you. We understand how frustrating this must have been and apologise for the inconvenience caused.
We also take your comments regarding communication seriously and are reviewing how we can better keep recipients informed when service-area schedules affect deliveries.
We have looked into this matter and can confirm that the parcel was received later than expected. As your area is serviced on Tuesdays and Thursdays, the sender was advised that delivery would take place on the next available service day. Alternative options were also provided.
Unfortunately, these options were not taken, and it appears that the information was not communicated to you. We understand how frustrating this must have been and apologise for the inconvenience caused.
We also take your comments regarding communication seriously and are reviewing how we can better keep recipients informed when service-area schedules affect deliveries.
MDS Collivery's reply31 Aug 2026, 13:07
Official
Dear William, we are sorry to hear about your experience and understand your frustration, particularly as you were expecting your parcel on Friday.
We have looked into this matter and can confirm that the parcel was received later than expected. As your area is serviced on Tuesdays and Thursdays, the sender was advised that delivery would take place on the next available service day. Alternative options were also provided.
Unfortunately, these options were not taken, and it appears that the information was not communicated to you. We understand how frustrating this must have been and apologise for the inconvenience caused.
We also take your comments regarding communication seriously and are reviewing how we can better keep recipients informed when service-area schedules affect deliveries.
We have looked into this matter and can confirm that the parcel was received later than expected. As your area is serviced on Tuesdays and Thursdays, the sender was advised that delivery would take place on the next available service day. Alternative options were also provided.
Unfortunately, these options were not taken, and it appears that the information was not communicated to you. We understand how frustrating this must have been and apologise for the inconvenience caused.
We also take your comments regarding communication seriously and are reviewing how we can better keep recipients informed when service-area schedules affect deliveries.