1 reviews | Active since Dec 2014
Worst Courier Service
I am writing to formally express my deep dissatisfaction with the poor service I recently experienced with your courier company. My delivery was scheduled for 8:15 AM, yet the driver only contacted me at 9:02 AM, claiming he would arrive in 20 minutes. This initial delay was already concerning, but the situation quickly deteriorated further.
At 11:00 AM, I attempted to reach your WhatsApp support service for an update, only to receive an automated message stating that I had contacted you outside of office hours. I must question what kind of business in South Africa considers 11:00 AM to be outside of standard working hours. This is unacceptable and reflects a severe lack of professionalism.
Seeking clarity, I called your company directly and was informed—without prior notice—that the vehicle carrying my delivery had been hijacked. While I understand that such an incident may be beyond your control, the lack of proactive communication is entirely your responsibility.
Furthermore, the responses from your WhatsApp support were rude and dismissive, resembling replies from a personal number rather than a professional customer service channel. The tone and language used demonstrated a complete absence of customer relationship management and concern for client satisfaction.
It is completely unreasonable that I, the paying customer, had to initiate all communication and follow up multiple times to get basic information about my delivery. Your service has been unprofessional, unresponsive, and frankly, a disgrace.
I request a full investigation into this matter and expect a formal apology as well as a clear outline of the steps you are taking to improve your service and ensure such an experience does not happen again. I also expect to be compensated appropriately for the inconvenience caused.
I look forward to your prompt response.
We would like to sincerely apologise for the unacceptable experience you encountered with our courier service. Your frustration and disappointment are completely understandable, and we take full responsibility for the delays, lack of communication, and the poor handling of your queries.
Firstly, we deeply regret the delay in your scheduled delivery and the lack of timely updates. The fact that you were only contacted well after the original delivery time is unacceptable. Even more concerning is the absence of proactive communication regarding the hijacking incident. Please be assured that we are addressing the matter internally with urgency. Our team is conducting a full review of the incident, including the communication breakdown and service handling.
Regarding your delivery, we are currently awaiting a replacement from your supplier and will ensure that it is delivered to you as soon as we receive it.
Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service, and we appreciate your patience as we work to resolve this to your satisfaction.
We would like to sincerely apologise for the unacceptable experience you encountered with our courier service. Your frustration and disappointment are completely understandable, and we take full responsibility for the delays, lack of communication, and the poor handling of your queries.
Firstly, we deeply regret the delay in your scheduled delivery and the lack of timely updates. The fact that you were only contacted well after the original delivery time is unacceptable. Even more concerning is the absence of proactive communication regarding the hijacking incident. Please be assured that we are addressing the matter internally with urgency. Our team is conducting a full review of the incident, including the communication breakdown and service handling.
Regarding your delivery, we are currently awaiting a replacement from your supplier and will ensure that it is delivered to you as soon as we receive it.
Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service, and we appreciate your patience as we work to resolve this to your satisfaction.