RD
Robyn D

1 reviews | Active since Nov 2017

06 Dec 2024, 11:28

WORST

they collected my parcel from Kempton park 29November today is 06/12/24 i still haven't received my parcel. tuesday they said tomorrow(meaning wed) when i called lady said between 1-5pm yetserday 05/12/2024. i need to fly out with my stuff and they haven't delivered. i have sent whatsapp,email, oh calls? THEY NEVER PICK UP.

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Replies (1)
MDS Collivery
MDS Collivery's reply11 Dec 2024, 14:09
Official
Thank you for your feedback and for bringing your concerns to our attention. We want to sincerely apologise for the delays you've experienced due to our current backlog. 

We want to assure you that we have recognised the challenges and are actively addressing them. Our team has been working tirelessly, and we anticipate having everything sorted next week. We're hopeful that these measures will help us get back on track and provide the reliable service you deserve. 

We truly appreciate your patience and understanding as we navigate through this challenging period.