Worse service

Parcel was supposed to be delivered anytime before 16h00, I didn't go to work I waited for them since morning because they said I am expected to collect the percel myself not any other person. I called and 15h30 they said they are still coming and I called to check at 16h05 they said they would arrive in 5mins. I waited until they arrive around 17h10. When the driver arrive, no greet not even asking my name if I was the right person, he handed over the parcel, nothing to sign no explanation and left me standing at my gate and gone. I have never seen from any courier company such bad driver's attitude and lies from their office. They gave me a bad service and I wash my hands.