SJ
Shaheer J
1 reviews | Active since Jun 2013
18 Jul 2025, 16:43
Unsatisfactory Delivery Experience
My recent order for an MTN SIM card has been an incredibly frustrating experience due to a complete failure in delivery. The courier company dispatched with my order seemingly doesn't deliver to my specified area, which I was never informed of prior to or during the delivery process. This lack of communication meant my order was effectively sent back without any proactive notification or alternative solution offered. It's unacceptable to waste a customer's time and money on an order that was destined for failure due to undisclosed delivery limitations. This has resulted in a wasted order and a significant inconvenience.
Helpful (0)
Replies (2)0
Replies (2)
MDS Collivery's replyOfficial
21 Jul 2025, 09:34Dear Shaheer, we sincerely apologise for the frustration and inconvenience you have experienced with your recent order.
We understand how disappointing it must be to face a failed delivery without prior notice of any limitations. Please provide us with your waybill number so that we can review the incident.
We understand how disappointing it must be to face a failed delivery without prior notice of any limitations. Please provide us with your waybill number so that we can review the incident.
MDS Collivery's reply21 Jul 2025, 09:34
Official
Dear Shaheer, we sincerely apologise for the frustration and inconvenience you have experienced with your recent order.
We understand how disappointing it must be to face a failed delivery without prior notice of any limitations. Please provide us with your waybill number so that we can review the incident.
We understand how disappointing it must be to face a failed delivery without prior notice of any limitations. Please provide us with your waybill number so that we can review the incident.
SJ
Shaheer J's updateReviewer Update
21 Jul 2025, 18:28Too late. I've got a courier company more competent. And your company charges just over R2200 "surcharge" for outlying areas! Shew. Make it make sense. Exorbitant. Absolutely Disappointed!
I am thoroughly disappointed and frankly, appalled, by an outrageous R2,200 surcharge simply because I reside in an "outlying area." This charge is not only exorbitant but feels like a punitive measure for my location. It's an unacceptable and deeply unfair practice that has left me regretting choosing your service.
I am thoroughly disappointed and frankly, appalled, by an outrageous R2,200 surcharge simply because I reside in an "outlying area." This charge is not only exorbitant but feels like a punitive measure for my location. It's an unacceptable and deeply unfair practice that has left me regretting choosing your service.
SJ
Shaheer J's update21 Jul 2025, 18:28
Reviewer Update
Too late. I've got a courier company more competent. And your company charges just over R2200 "surcharge" for outlying areas! Shew. Make it make sense. Exorbitant. Absolutely Disappointed!
I am thoroughly disappointed and frankly, appalled, by an outrageous R2,200 surcharge simply because I reside in an "outlying area." This charge is not only exorbitant but feels like a punitive measure for my location. It's an unacceptable and deeply unfair practice that has left me regretting choosing your service.
I am thoroughly disappointed and frankly, appalled, by an outrageous R2,200 surcharge simply because I reside in an "outlying area." This charge is not only exorbitant but feels like a punitive measure for my location. It's an unacceptable and deeply unfair practice that has left me regretting choosing your service.