Unprofessional and inefficient

The do not even deserve a 1 star rating. I had such a shocking experience with this courier company. I requested a collection and delivery of my parcel from Soweto to East London on the 29/09 to be delivered on 30/09. I submitted a quotation round about 13h33 pm for the overnight delivery, and requested that the parcel be collected anytime after 14h00 same day and be delivered anytime before 17h00 the next day being the 30th of September. I got the quote for the service and it cost R604, I then continued to accept the quotation and paid the amount of R604 immediately. Later on in the evening, I decide to track my parcel on their website to see how far it was, I saw a message stating that a driver had been assigned to collect my parcel. The following morning , when noticing that I did not receive an sms or e-mail informing me that the parcel had been collected, I called their contact centre to find out what was going on, only to be told that theif driver will go collect the parcel on the 30th and when I asked if it will be delivered before 17h00 on the same day, I was told that it would only be delivered the next day, being the 1st of October. I was unhappy, then I requested to speak to a supervisor and I was transferred to a lady who also confirmed that my parcel had not be collected yet, and that by the time I submitted the request yesterday their driver had already left Soweto and they could not go back due to the fact that Soweto was a high risk area. I was shocked to learn this, I then asked her why their system is not designed to accommodate such explanations and why it's not designed in such a way that when you request a request ,then it would trigger an automated response that they cannot collect as per your request and that the next available slot for collection would be at a specific time or date? I told her this was unacceptable and told her that I want my parcel to reach me as per the request I had paid for. She told me that unfortunately they can't deliver on my request and further advised that their driver will only be going to Soweto after 14h00 and that the parcel will not be delivered the next day being the 1st of October, she advised that it will only be delivered on the 2nd of October or on the 5th of October. I told her that, that's unacceptable , she then offered to cancel my transaction and effect the refund. I then asked her if she was actually asking me to cancel the transaction, she confirmed that she can cancel the request and that I would get a full refund. I then accepted , and told her that I want my money within an hours time, in order for me to get another courier service to assist me. She referred me to Penny, at the finance section, but said I must send an e-mail to her and she will action the request, and she advised that she will in the meantime cancel the request on her side and request the refund. After the call , I immediately sent an e-mail to them requesting the refund and told them I need the funds the same day within an hour in order for me to make other arrangements. They came back advising me to send them my banking details and further advised me that the money would only reflect on my account the next day, being the 1st of October. I went back and told them it's unacceptable, and requested that my money be paid the same day. They ignored me. Today, being the 1st of October, I checked my account and there was no refund done. I then emailed them, only to be told they would process my request and that the funds would be in my account on the 2nd of October. These people are unprofessional and they are used to taking people for granted, they have little and no respect for customers. They are very inefficient and unprofessional. They are *********** and people should rather go to the well known and we'll established courier companies in the market as they deliver a better service than Collivery. They have no regard for their customers. They clearly do not need customers to survive, I am sure they can run their business with just their employees who are busy chasing away business. Their service is shocking especially for company that has a footprint in almost all the 9 provinces in the country, they are inefficient.