Really bad service MDS COLLIVERY / DIGITAL PLANET

I recently ordered a product through FNB DIGITAL PLANET and there preferred courier is MDS COLLIVERY. Worst experience ever, I gave it one star but it actually deserves no stars.

I ordered one of the FNB BLACK FRIDAY DEALS, and on the advert it states that delivery will be in 3 to 5 working days, but I’m still waiting on my delivery.

DIGITALE PLANET just gives automated responses and the same with MDS COLLIVERY, there Call Center just kept me on hold after having to hold for almost half an hour and when I finally reached an agent, they just put me back on hold.

This is my first and last time I will use there services.

I send an email requesting that they could if possible make my delivery for the morning as this is my only day of for December and that I would like to have done something with my family, “…your request has been escalated…” is the only response I received, but nothing happened. My family is upset as we had to wait for the package.