Pure Frustration

I was eagerly awaiting a delivery and received a tracking code, so I logged onto the courier's website to track it. The tracking indicated that the driver was just 500 meters from our office. Caught up in a meeting with a client, I hurried back to meet the driver, only to find no one there.

According to the tracking, the driver had moved 3 kilometers away... My rush back to the office was all in vain. Moments later, the tracking showed the driver was again now only 1 kilometer away. I cancelled a teams meeting to meet the driver, but then the tracking updated to show he was again moving further 3.4 kilometers away.

Initially, this tracking feature impressed me; now, it has only led to frustration and anger with all the cancelled meetings and needless rushing. I will now ignore the tracking site and will wait as it was only adding to the frustration.

The WhatsApp support explained that deliveries are prioritised to hospitals and clinics in the mornings, which I understand. However, if this is the case why oh why have this tracking feature advising the driver is 500 meters away with an estimated delivery tim of within a few minutes. This absolute USELESS FEATURE creates expectations that, when unmet, lead to disappointment and anger.

What started as a promising tool for managing our business's courier needs has left me so frustrated that I'm here giving a 1-star review and will not consider using MDS for our business courier needs.