JK
Julius K
1 reviews | Active since Mar 2020
29 Jul 2022, 15:40
Poor service all round
Because there is no 0 star review option.
This is one of the worst companies that I have come across. Not one employee cares about the customer experience. They just want to get you off the phone as quickly as possible and will transfer you to anyone.
Managers never call back even when you are promised that they will. If the driver cannot get hold of you they will leave your package with neighbor somewhere on your street and not tell you about it and then call that job done.
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Replies (2)JK
Julius K's updateReviewer Update
01 Aug 2022, 11:30Update 01/08/2022
Since this review was published I had a member of management call me to find out why my experience was so bad and what led to me posting this review. I wish my first call could have been handled with the same level of care.
Since this review was published I had a member of management call me to find out why my experience was so bad and what led to me posting this review. I wish my first call could have been handled with the same level of care.
JK
Julius K's update01 Aug 2022, 11:30
Reviewer Update
Update 01/08/2022
Since this review was published I had a member of management call me to find out why my experience was so bad and what led to me posting this review. I wish my first call could have been handled with the same level of care.
Since this review was published I had a member of management call me to find out why my experience was so bad and what led to me posting this review. I wish my first call could have been handled with the same level of care.
MDS Collivery's replyOfficial
01 Aug 2022, 14:49Dear Julius
We would like to once again extend a formal apology for the service that you received initially. We appreciate you taking our phone call and allowing us to rectify and give you the MDS Collivery experience you deserve. We hope you will keep us in mind for your future colliveries.
We would like to once again extend a formal apology for the service that you received initially. We appreciate you taking our phone call and allowing us to rectify and give you the MDS Collivery experience you deserve. We hope you will keep us in mind for your future colliveries.
MDS Collivery's reply01 Aug 2022, 14:49
Official
Dear Julius
We would like to once again extend a formal apology for the service that you received initially. We appreciate you taking our phone call and allowing us to rectify and give you the MDS Collivery experience you deserve. We hope you will keep us in mind for your future colliveries.
We would like to once again extend a formal apology for the service that you received initially. We appreciate you taking our phone call and allowing us to rectify and give you the MDS Collivery experience you deserve. We hope you will keep us in mind for your future colliveries.