Not committed to delivery date.
Received and SMS and e-mail that delivery will take place on 06 Feb. Had someone stay at home the whole day. Was notified at 18:23 that they can not find my address. What a lame excuse. I rate them 2 stars because their communication in updating you is very good.
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MDS Collivery's replyOfficial
07 Feb 2024, 09:25Dear Johan, we always aim to deliver a great experience, and we are gutted to hear that we did not meet expectations, it was an uncommon instance and we'll do better in the future. We understand how frustrating the situation you were in must have been, please accept our sincere apology for this. Thank you for taking the time to bring it to our attention, we will use this to make ourselves better and to ensure it does not happen again.
Best regards,
MDS Collivery's reply07 Feb 2024, 09:25
Official
Dear Johan, we always aim to deliver a great experience, and we are gutted to hear that we did not meet expectations, it was an uncommon instance and we'll do better in the future. We understand how frustrating the situation you were in must have been, please accept our sincere apology for this. Thank you for taking the time to bring it to our attention, we will use this to make ourselves better and to ensure it does not happen again.
Best regards,