No cary attitude with poor service delivery

<p>I ordered a product from a Pretoria based company for delivery in Johannesburg. The sender ensured me that the parcel will be delivered on Friday 06 January 2017. On Friday morning did I receive a phone call from MDS stating that the parcel is in their Cape Town branch and will not be delivered to me before Wednesday 11 January if it gets delivered. I contacted the Head Office and was told in no uncertain terms that they do not take any responsibility and that the sender needs to create a new waybill request to have the parcel send from Cape Town to myself at additional costs.</p> <p>The service and No Care attitude is shocking especially in an industry where service delivery and customer key is key to the business. I am truly shocked.</p>