MISSING PARCEL

<p>MDS collected a parcel form us on 18 Oct. 2016 and few minutes later I received a confirmation that the parcel was collected but only minutes later I receive a notification that the driver was unable to collect the parcel. I then immediately contacted them and eventually I was able to determine that the parcel was missing. They confirmed that I needed to submit a claim form but the items in the parcel was of a personal nature and cannot be replaced. They just shrug their shoulders and say "sorry for the inconvenience". I find this lack of urgency and importance terribly dissapointing and shocking. How can a parcel just dissapear into thin air and the items do not have high monetory value. This tells me that their admin and operational procedures are not worth much. I will definately not be making use of their services in the future as I believe a courier company should be trusted. </p>