MDS lost my trust

I had to get some documents out from Pretoria to Bethlehem via a courier urgently.<br> We went to MDS and asked them if they could have it couriered overnight on Thursday, meaning it should have been there by Friday.<br> It is now Tuesday and have not delivered it yet.<br> I phoned them Monday and asked why it was not delivered yet, they said the driver could not find the place.<br> I gave them an alternative number to call if they can't find the place.<br> Around 4 Friday and monday I receive an email saying the driver can't find the place.<br> They never called the alternative number I gave them.<br> When I called MDS today they informed me the driver was in an accident Monday, this was never put into the email and it seems like MDS did not make alternative plans for my important documents that was not so important to them.<br> First they tell me on friday there is no one at the place when there clearly was, then on monday they say they can't find the place.<br> When I call them they don't want to help and only tell me it will be delivered before 4pm today.<br> It should already have been delivered Friday!<br> I am going to make this a court case if it is not delivered today.<br> You are breaching an agreement!