RA
Richard A
1 reviews | Active since Jul 2025
05 Jul 2025, 10:25
MDS Collivery - Worst customer service!!!
First time customer but worst customer experience I have ever experienced... would not recommend to anyone!!! No communication, false information given to me TWICE and complete lack of either industry knowledge or they just simply don't care. I have paid thousands to have my parcel couriered and 4 days later it is still sitting at the depot. Tried calling but no answer and the operations manager just declines my call.
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MDS Collivery's replyOfficial
07 Jul 2025, 10:14Dear Richard, thank you for your patience and we sincerely apologise for the frustration and inconvenience you have experienced so far.
We would like to assure you that your parcel is scheduled for delivery today, and we are actively monitoring it to ensure successful completion. Our Customer Service Manager will be in direct contact with you shortly to personally address your concerns and ensure that all your queries are resolved.
We take your feedback seriously and are already reviewing this matter internally to prevent a repeat of this experience.
We would like to assure you that your parcel is scheduled for delivery today, and we are actively monitoring it to ensure successful completion. Our Customer Service Manager will be in direct contact with you shortly to personally address your concerns and ensure that all your queries are resolved.
We take your feedback seriously and are already reviewing this matter internally to prevent a repeat of this experience.
MDS Collivery's reply07 Jul 2025, 10:14
Official
Dear Richard, thank you for your patience and we sincerely apologise for the frustration and inconvenience you have experienced so far.
We would like to assure you that your parcel is scheduled for delivery today, and we are actively monitoring it to ensure successful completion. Our Customer Service Manager will be in direct contact with you shortly to personally address your concerns and ensure that all your queries are resolved.
We take your feedback seriously and are already reviewing this matter internally to prevent a repeat of this experience.
We would like to assure you that your parcel is scheduled for delivery today, and we are actively monitoring it to ensure successful completion. Our Customer Service Manager will be in direct contact with you shortly to personally address your concerns and ensure that all your queries are resolved.
We take your feedback seriously and are already reviewing this matter internally to prevent a repeat of this experience.