MDS collivery Worst Customer Service

My company started using MDS couriers as they were referred by one of the largest online stores in South Africa as one of their preferred couriers. I am however disgusted by the service received from your company and will not refrain from sharing my experience. My company booked in a parcel on your site to be sent on freight and NOT by road. The freight amount was added to our account and the box was collected from my warehouse. Timing was extremely important because the stock needed to be delivered on time to one of the largest online stores in order to run a daily sale.

MDS couriers sent our parcel on road when we clearly specified and were billed for a freight service. This resulted in us not being able to take part in the daily sale as stock was not received on time.

MDS then reduced the amount on our account to road courier service WITHOUT any communication with us. Disgusting !! From this day we stopped using your services. Need I stress that we were sending at least 2-4 boxes a week with your courier and would have been a great client to have had.

We tried to resolve this with your company and nothing came of it . No apology but a rude email from your CEO who refused to apologize or take any responsibility despite us receiving confirmation from the online store stating that we could not take part in the daily sale due to stock not arriving on time.

I settled my MDS account for all parcels besides this one waybill as my stock was not delivered on time. MDS continued to send us bills to settle this amount ( only R234.93) and still NO apology. This has gone on for months and still emails and warnings to take the matter further for a R234.93 bill ?

In the end , I settled this amount but I am disgusted by your service and how you treat your customers. Couriers really can mess up your business! I will continue to share my experience with my colleagues and fellow entrepreneurs who utilize courier services.