1 reviews | Active since Feb 2019
I thought someone was pranking me with this “service”
They state on their dispatching email: “please reply with correct address”, which you do, they continue to dispatch to an address that does not even exist and the driver calls and says: “meet me somewhere my company does not know what it is doing, I apologize”. They then email and state delivery failed because you were not available or did not answer your phone. Lucky Mashaba then contradicts other employees who confirm they updated the address (2 business days later, but at least a lie attempting to address an issue) and says you are not allowed to update your address (contrary also to the email sent notifying of delivery) so they will continue dispatching to this non-existent address unless the sender updates the address (MAKES A WHOLE LOT OF SENSE) The sender sent me several emails he sent to them requesting return of the parcel, to no avail. Not sure how routes are planned to invalid addresses. But I agree with other reviews saying they clearly lack industry knowledge, proper customer relations representatives and honesty. Not sure why they should even get 1 star, they are a joke. Wish we could attach supporting documents to warn others before they have to suffer as well.
Please allow us to clarify: the delivery address for your parcel was captured incorrectly by the sender at the time of booking. For security and compliance reasons, we are unable to update or change the address without authorisation from the sender.
When the issue was raised, our team engaged with the sender to arrange a return-to-sender (RTS). Unfortunately, the return waybill had not been booked by the sender, which delayed the process. We have sent follow-up communication to finalise the RTS so that the parcel can be returned or resent with the correct details.
We acknowledge that this situation caused confusion, and we apologise for the inconvenience caused by miscommunication along the way. Please be assured that we are committed to working with the sender to resolve this as quickly as possible
Please allow us to clarify: the delivery address for your parcel was captured incorrectly by the sender at the time of booking. For security and compliance reasons, we are unable to update or change the address without authorisation from the sender.
When the issue was raised, our team engaged with the sender to arrange a return-to-sender (RTS). Unfortunately, the return waybill had not been booked by the sender, which delayed the process. We have sent follow-up communication to finalise the RTS so that the parcel can be returned or resent with the correct details.
We acknowledge that this situation caused confusion, and we apologise for the inconvenience caused by miscommunication along the way. Please be assured that we are committed to working with the sender to resolve this as quickly as possible