1 reviews | Active since Dec 2019
Horrible experience, and ruining Salomon's online shopping experience as well!
I ordered two pairs of shoes online from Salomon.
The communication from Collivery was that the delivery would happen on Monday, 9 December. This didn't happen due to "Driver delay". I was then notified that it would arrive on Tuesday, 10 December. Again, a delivery failure happened, with the reason of "Contact not available". I queried this as I received no call or email from them, so I asked for clarification on this reason for failing to deliver. I have not received a response yet. I was then notified that it would be delivered on Wednesday, 11 December. The package arrived, only to be the completely incorrect order.
I ordered two pairs of women trail running shoes, both a size 4 [Product Name: "TRAILSTER W 4 / Bluebird/Deep Lagoon/Beach Glass"].
I received one pair of a size 9 shoe [Product Name: XA ELEVATE Black / Balsam Green / Black].
I have emailed them twice (yesterday and today), with no response. I have tried to phone them numerous times, with no answer.
I am very frustrated with this process, and they are ruining my experience of shopping online at Salomon, as I won't be ordering from them online again due to this experience with MDS Collivery.
