KN
Kerry N
1 reviews | Active since May 2017
10 Dec 2020, 16:47
Extremely unprofessional
They are extremely unprofessional. I received an sms that my items would be delivered yesterday so I waited at the address all day. They never came. I then got an sms this morning saying the driver was delayed yesterday and it would come today. So I have been waiting all day again and nothing. I have tried to contact them via email and phone call all day. They don't reply to emails. The one number they gave via email did not work and the call centre seems to be putting the phone down on me the whole time.
Rather use more professional services like Courier Guy or Dawn Wing.
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MDS Collivery's replyOfficial
11 Dec 2020, 10:22Dear Kerry, please accept our apologies for the delay. During peak season there are unforeseen delays that have a knock on effect in our network. Coupled with the increased demand after Black Friday this is a recipe for disaster. This is however not an excuse for not getting back to you and providing you with information on the situation. Regards Shaun
MDS Collivery's reply11 Dec 2020, 10:22
Official
Dear Kerry, please accept our apologies for the delay. During peak season there are unforeseen delays that have a knock on effect in our network. Coupled with the increased demand after Black Friday this is a recipe for disaster. This is however not an excuse for not getting back to you and providing you with information on the situation. Regards Shaun