Dissapointed customer

I am really unhappy with this service it said my parcel was delivered to the address I gave but it wasn't, there is also no one named Jim in my house so I do not know the person who received it I have emailed but they never reply I am out of town on a family emergency I do not have time for this garbage I paid a lot of money for my parcel I haven't even received I want a refund. I will never order from retrospective either because they use this company as their courrier... Terrible service!