Damaged Goods and wrong quotation

<p>I'v read a few reviews about MDS and thinking that some customers are unfair towards them. I find their communication regarding delivery very good. However I agree with the gent about the company and their CEO'S attitude when it comes to damaged Goods. Today they damaged a espresso machine that I've sent to Capetown.it seems if they dropped it. I received a email from Shaun that said they will not accept claim because it is not their fault if packaging is not protecting parcel. Their guidelines actually states that if your parcel damages someone's parcel in transit they can keep you responsible for damage. How ridiculous. Their initial questions are also wrong. Their adjustment questions after collection is always higher. I caught them out with the same item I normally shipped. I used their previous adjusted measurements but still they increased it by 10%. Nice way to increase their profits. I guess all service in SA are ****. Big companies always bully with their terms and conditions, but a CEO should have a better attitude.</p>