CK
Carmen K

1 reviews | Active since May 2015

04 Dec 2024, 13:10

Bruce Dantu for president!!!

After a stressful two days of trying to gauge when I would receive delivery of my parcel, I went full tantrum and emailed everyone and their gran at MDS in order to get an answer. Please note I am not about drama, however we are not always in office and needed to know when I should post someone here to accept delivery so the delivery is successful. I had actually given up on getting help and had in fact requested that Temu cancel the order. Then Bruce Dantu who heads their international delivery division came through like a super hero. Thank you very much Bruce. You didnt make excuses, you were courteous and helpful. Literally going the extra mile. MDS Collivery still has me as a client, simply because of you.

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Replies (1)
MDS Collivery
MDS Collivery's reply04 Dec 2024, 15:02
Official
Dear Carmen, thank you for sharing your experience with us. We sincerely apologise for the stress and inconvenience caused during the delivery process. We understand how important it is to have clear communication and reliable service. We are truly grateful for your patience and persistence in reaching out. Your kind words about Bruce are greatly appreciated. 
We are committed to improving our processes to ensure smoother and more consistent service in the future. Thank you for allowing us the opportunity to serve you, and we look forward to continuing to meet your delivery needs.