Bad service and false commitments Themba from Joburg

Mds has proven to be upto nonsense and false commitments. My sister ordered a present for my niece for her Christmas gift online. Last week my sister received an email stating the parcel will be delivered by the 21st December at 16:00 that Friday came and my sister received another email stating delivery will be Monday 24th December. Monday has arrived and no parcel. My sister got hold of someone in the Johannesburg branch by the name of Themba who has proven to be no help at all and can only give my sister false information that their people are at the airport then they have no staff then they can't find it just more and more lies. She tried every number given on the website with no luck to get a straight and honest answer with no luck she even went as far as contacting them in Facebook getting a response that was no where near any help and no reassurance that anything can be done. Themba then started to ignore my sister's calls and messages to avoid being honest with her. I in turn started phoning and finally got hold Deon Hendricks in Cape Town I explained the situation and he was able to get hold of Johannesburg branch. He was extremely helpful and assisted me to the best of his abilities.

Now it takes someone from Cape Town to put fire up people bums from Joburg to get any true answers from.

I was assured that my nieces parcel will be delivered TODAY no if ands or what about it. Now if this does not happen I will stop and nothing to post every bad review I can on every social media platform. You guys have lots of bad unresponded reviews and I will make sure I add a million more.

My niece might not get her Christmas tomorrow due to bad service.

Themba from Joburg. You need to be trained on dealing with customers and how to respond to queries.