Bad service

I have been using MDS Courier for our business, and the service was excellent. However, I recently started my own side business, which is still brand new in the market, meaning I need to build a client base. I strive to deliver the best service to my clients, and due to a delayed delivery from MDS, this is not looking good for my new business.

On the day of collection, Tuesday, July 2, 2024, my package was too big for one bag. I requested another bag and asked the delivery guy if I needed to print another waybill for the additional bag. He advised that there was no need to. On July 4, I received an email that the package was delivered. However, my new client informed me that he only received one package. I emailed MDS, and they advised that only one package was sent. I, being the sender, clarified the issue, and they said they would investigate and get back to me.

On July 5, they rep****, “It looks like the other item was unfortunately misrouted. We have arranged to re-collect the second item. We do apologize for the inconvenience caused.” They advised that the package would be delivered by Wednesday. Eventually, I phoned them, and they informed me that the package couldn’t be collected because the client wasn’t available. They even asked if I could send a new package to replace the current one in the meantime. I had to inform them that I don’t have spare stock, so unfortunately, no.

Today, I received the following email: “We are collecting the parcel today. Once collected, delivery should happen tomorrow. Once again, we do apologize for the inconvenience caused.” I have been patient throughout this process, understanding that mistakes can happen. However, I am now fed up. This situation is damaging my company's reputation, and I’m sure my client, who I don't know personally, must think I ran away with his package and money because my story keeps changing due to MDS's inability to deliver.

I am highly disappointed and will not use their service again.