appauling service

MDS has the worst service ever, i booked a collection yesterday morning with strict instructions to collect after 2pm and that the parcel was a pallet with a weight of 270KG, they accepted the collection and sent out a driver immediately , while it is clearly stated and they need to be there at 2pm, the collection then failed and i had to call back again to make sure the driver goes back, eventually they sent the driver again and then the driver just went a kilometre down the street to where the actual place was, i had then to call again and it was a hassle to get through to operations, when i eventually went through i got connected to the driver and and i directed him, long story short the driver said he sees the place in front of him and it takes him 40 minutes to get into the building? he went somewhere else instead regardless of the time constraint, when he finally gets there he is driving a van that is already full of other collections and they cant collect my shipment, i then had to struggle with back and forth emil and calls again to make sure this parcel gets collected, they agreed to collect at 8am sharp and sent me confirmation via email of this, then this morning i call to follow up and they tell me that the driver is ono hos way , to my surprise the driver went to midrand to do some other deliveries first but when i first called i was told he is only doing 1 collection and that was my shipment, i then struggled to get hold of the so called operations department again the whole day, they were given a message to call me in the morning and still until now they haven't called , even the managers were given a message to call and still havent called, these people have no worry about time whatsoever, i have lost 2 days worth of revenue and my supplier is charging me for the space a took up for the day , they don't even consider this , their drivers don't respect the clients time and dont care at all, this is total ******* and i will never do business with them again , and i will keep on writing bad reviews about them as they clearly don't deserve business ,