JH
Jan H

1 reviews | Active since Jul 2010

19 Aug 2019, 10:53

Mconnekt Fibre doesn't

Whatever you do, Stay away from these people. Mconekt. I'm paying for 50mB/s and often, its so slow, I cant even log in to do a speed test! VERY slow. I have to rate them "0" for a pathetic service. My line continuously goes down. Can't contact them over weekends, only via email Nobody contacts you! After 2 weeks of no response, they told me they logged a call. No answer on the helpline as well. Now they blame it on SADV. SADV says they can't help me. Mconnekt have to help me. I can't physically speak to Mconnekt. Can just correspond through email. And nothing happens. It a absolutely pathetic service. Sooooo frustrated. I moved from Telkom LTE, and these guys are WORSE! I really am so sorry I moved to fibre!

0
Replies (1)
MConnekt
MConnekt 's reply19 Aug 2019, 11:33
Official
Good day Jan, we apologise for any inconvenience caused. Please note that we are aware of your issue and have logged a ticket (98222) on the 7th, 12 August 2019 and further escalated on today 19th August 2019. We are still awaiting feedback and will let you know as soon as we get a response. 

Best regards,