On 24 September 2025 around 1:30pm, I ordered 2 Big Macs, 2 Chilli Cheese Chickens, and 3 drinks (Iced Coffee, Choc Oreo, and Salted Caramel Frappe) at Selby McDonald’s (MSA Devco Pty Ltd)

On 24 September 2025 around 1:30pm, I ordered 2 Big Macs, 2 Chilli Cheese Chickens, and 3 drinks (Iced Coffee, Choc Oreo, and Salted Caramel Frappe) at Selby McDonald’s (MSA Devco Pty Ltd). Waited 25+ minutes before they even started preparing my food. After 30+ minutes, I was given the wrong order (chicken strips instead of my meals) and no drinks. When I complained, the manager (Koma) only said “sorry” and refused a refund. I was eventually handed a sloppy, unwrapped burger thrown into a bag – completely unhygienic! Another staff member (Nthabiseng) made me wait outside for a “refund,” only to return and tell me no refund would be given. This is by far the worst McDonald’s experience I’ve ever had – unacceptable delays, wrong food, no refund, and a total disregard for food safety and customer service. McDonald’s South Africa needs to urgently investigate this branch. Customers deserve better than this level of disrespect and unhygienic practices.