Wrong Car, Then No Warranty or Service Plan

In June 2015 we purchased a VW Polo through Barend at Mccarthy VW Menlyn. We paid in cash and began a 3.5 month long wait for the car to be registered, but when September rolled around, we were told that the car had been registered in the wrong name and they would not be able to deliver that car to us. <br> <br> Because they had given us a car to use in the meantime, we accepted their offer of a suitable replacement model for the one we had though we were getting at the same price, with the same warranties and service plan we had already paid for on the other car. We took delivery of that car in October 2015 and were assured in no uncertain terms that everything was in order now. <br> <br> Then in February (5 months later) we took the car for a service and upon enquiring after the service plan details from Barend, we were informed that the service plan and warranties had not been arranged for the vehicle, and the best they can do is offer a refund. I reiterate that these things had been paid for. <br> <br> After asking them repeatedly to arrange the warranty and service plan for the last few weeks, Barend ignores us and has not arranged anything. <br> <br> This ordeal has taken 10 months. We really need help.