BK
Butho K

1 reviews | Active since May 2015

19 Jan 2016, 10:14

Worst service offered ever received

Bought a second hand BMW advertised by Mccarthy Middelburg online. Paid deposit and all. Before I paid deposit I was told the car is in perfect condition. After paying was told the car had to go through 145 point check so had to wait around 2 weeks for that.<br> Finally had to drive from JHB to collect the car when I was told delivery is countrywide.<br> Then a week later car started producing a terrible noise from the engine, later started stalling and consuming large sums of oil. Reported all the faults and car taken back. given a loan vehicle. <br> The worst ever purchase I've done on a car, the vehicle was delivered more than 5 times to me and each time came back with same problems. Finally the car was delivered to me in Nov with a better sounding engine yet I bought the car in April. <br> Now its Jan and the car is stalling again. What I hate the most is when the car is taken from me, am told its being taken to BMW but only to find out its being taken to a different dealer.<br> Now I hate Mccarthy with my heart. Have spoken to everyone there and cant seem to get anywhere and simply cant enjoy my ride yet every month am paying for it. WHERE IS THE CUSTOMER SERVICE. I THOUGHT YOU WERE GENUINE??????

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Replies (1)
McCarthy
McCarthy's reply19 Jan 2016, 15:34
Official
Hello Buthoe1,

Good day,

We are sorry for your experience

Please let us know which McCarthy Dealership in Middelburg this is regarding so that we may log in your complaint?

Regards,
McCarthy Customer Care
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