1 reviews | Active since Dec 2015
Worst service, no response, doesn't care attitude
Traded in my Figo for a Focus on 4th of September 2017. Took delivery of the car, which I was promised would have a new windscreen, still chipped. Was promised it would be replaced on Tuesday 5 Sept. After having to follow up multiple times, finally got replaced on Thursday 7 Sept. They broke the plastic on the side of the window. Promised it would be replaced after taking my car in again.... That's still not done. Was promised a 160 point check was done before taking delivery on 4 Sept. Found multiple issues with the car, including: wheel balancing was off, wheels were loose my husband had to tighten the nuts, no cover under the engine only a torn rag, vent in back window missing. It's the 1st of October today. First payment goes off tomorrow the car is still not on my name, no license plates, no license disks. Still driving on a permit and still waiting for the plastic windscreen thing?!
I would complain about the service but there is none! Gideon keeps on making empty promises. It's getting to the point of absolute absurdity!
Would not recommend anyone to enter into any dealing with this branch. You pay premium prices for what?
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6362.
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6362.
Regards
Bidvest McCarthy Customer Care
***
