WORST SERVICE I HAVE RECEIVED IN MY ENTIRE LIFE

<p>On 23 March 2017 I took my Toyota Rav4 (SVM343GP) into McCarthy Toyota Lynnwood for a factory recall of the airbags, a Toyota Value Service and I also placed an order (invoice number AX0) for 6 minor parts (3 of those being wiper blades). I made payment of the parts and was told that the parts would be in within a week. I waited and waited, left messages for the representative who helped me, Reuben, to find out what was going on but NEVER got a call back from him, left messages for the manager at the dealership and heard back from him only once, made several complaints to the dealership & to McCarthy Toyota's national call centre but nothing was ever resolved. My partner even got involved in contacting the dealership, to no avail. Finally on 5 May I received a call from Paul to say that my parts were in and - after cutting me off and me having to phone back yet again - I made an appointment to have the parts installed on 10 May. <br />When I got to the dealership, they had me scheduled for yet another service, after having just had one done. That is how ridiculous that dealership is. Finally, after using my copies of what needed to be done, my car was booked in. Then, at 16:00 on 10 May I received a call from Reuben to say that I had to pay labour fees of an additional R2300.00 when this was never ONCE disclosed to me. I could've gotten the parts and installed them myself. I asked to speak to the manager, who wasn't there as per usual and left a message to be phoned back. I'm still waiting.<br />Then, I phone the call centre to lay yet another complaint and am told by the call operator, Kaya, that my complaint -<br /> now all of a sudden - couldn't be escalated because the car wasn't registered in my name. So not only is McCarthy Toyota inconsistent, but they are quick to take my money with absolutely NO worry about the non-existent customer service!<br />I am NOT paying for these hidden costs. The parts can be removed and handed to me and I will put the parts in my car at no cost. I need my car by tomorrow morning and NO ONE has gotten back to me yet.<br />McCarthy Toyota is a disgusting, money hungry non-service provider and I am getting rid of my car as soon as this ordeal is sorted.</p>