Worst Service Ever Toyota MIDRAND

I writing this email in total disgust from the service that was rendered to me by Toyota centre in Midrand. The car was booked in for major service which had a cost of R9100 to round it off. To my surprise I told my service advisor Archie that I was booking the car for full service and that they need to fix the pipes for water as they were leaking, The car would'nt travel more that 10 km's without filling water. The minute the called me to tell of the amount that I will have to pay i though that all was in order as Im not a mechanical knowledged. All this happened in August , this is a month now and the piping problem went from better to worse now.

I therefore went to Toyota Midrand and the manager said That I need to pay for the parts and he will not charge me for labour.

Question now is , what was the R9100 for and if on the booking invoice is also mentioned to fix the pipes why was that missed. Whose fault is it now? Arent they supposed to tick all the boxes bofore releasing the car.

Its not that I have a problem paying the money its just that the way on how thing were done after I given direct instructions of what has to be done. I dint budget for the R1500-R1700 that the manager is asking, when I was paying the huge amount at the back of my mind everything was well and all fixed.

Please do advise what is the next step regarding this. Im extremely upset I have been customer for toyota for more than 10 years and this is how they treat loyal customers.