WORST SERVICE AT MCARTHY VW UMHLANGA

<p> I would like to lodge a claim of dissatisfaction with McCarthy VW Umhlanga. I am completely disappointed by the service of this dealership especially when you spend so much of money on a Vehicle.</p> <p>On the 21 February 2017 my car was booked in as i was experiencing problems with the Idle. I had dropped my car off in the morning, during the day nobody had called me on the progress of whats happening with the car nor do they take calls and even when you leave a message they do not call you back, They only call you back when it suits them giving the customer no priority.</p> <p>I had later returned to the dealership in the afternoon to see what is happening with the car, I had to wait another half hour for them to test the cars diagnostics while I was there and then they decide they cannot give me the car which lead me coming back for nothing.</p> <p>I was told the next day A part has to be ordered so I can come pick up the car and they will let me know when the part arrives to bring it back to fit on.</p> <p>I was notified the part had arrived on the 1st March 2017, During the interim while waiting for the part, nobody had advised it can be dangerous to drive the car as it is, which lead to the car switching off at times in the middle of the road and had to be manually started. <br />I was then told the next day that the guy who could fit the part was in hospital and could not make it to fit the part, Being a big company like VW, is there only one person who fits parts???</p> <p>Days went on and nobody came back to me, the dealership literally has phones for nothing because half the time they don't answer and when you leave a message nobody comes back to you, they only call back when they feel like.</p> <p>Last night 07 March 2017 as i was returning from work the car began to shudder and suddenly every 5 seconds there was a ticking noise like a coin hitting onto something. The shudder was very bad in which lead me to pulling over on the side of the road at 9PM at night, which was highly unsafe for me to do but I had no choice.</p> <p>I then called the VW breakdown service who came and fetched the car the next Morning. I then get a call from the dealership stating it will take 4 days just to LOOK at the car, not even remembering that they did not change the part in the first place and kept me waiting for so long.</p> <p>My job requires me to have a car, I was not even offered a courtesy car to carry on with my business which causes me a loss if they have to keep the car for that long. Neither was I offered A car even when they had to keep my car on the day of the service.</p> <p>Two people on my side have spoken to the service manager and he advised he will only have an answer in the afternoon. After so many days of inconvenience they still did not seem to think the matter is urgent.</p> <p>It just gets better, after having a talk with Mr James Candy the service Manager on 08 03 2017 he had still not given us feedback on the car by 4PM that afternoon and another guy by the name of shaun informed they could only check it the next day, so it sat a day at Vw just for show. </p> <p>Still today till this time nobody has come back to us with feedback with what is happening with the car. </p> <p> </p> <p>PATHETIC!!!!!</p>