Worst (lack of service) ever

I am not a person who complains as I am also in the service industry but I have never experienced such poor service in my dealings with McCarthy Toyota Gezina. The above sales person does not communicate or respond. We purchased a Hilux from them last Monday and had to constantly follow up on progress. We have received the vehicle with the incorrect spare wheel, no spare key and we purchased bonnet and headlight protectors from them and when my fiance went in last Friday to have them fit he was kept waiting for over 45 mins and was then supp**** the incorrect one's for our model vehicle. I have emailed this morning advising that my fiance will be there tomorrow for the spare tyre, key, correct bonnet and headlight protectors and what time will suit her and since I sent the mail \Sent: 04 August 2015 08:48 AM"I have not received a response... #fed up!! """