Worst experience ever servicing vehicle

I took in my vehicle to Ettiene for service on Tuesday. I received a call that my vehicle has been bumped, no loan vehicle was offered. He said the car will go to the panel beaters on Wednesday and I will be kept up to date. I did not receive any call and phoned him Wednesday 15h00, he said the vehicle will be ready Thursday. I asked to get a loan vehicle if mine is not ready, he said he will see what he can do and will call me on Thursday. I phoned the manager 9h30 and said I need this sorted, he said that he will ask Ettiene to phone me. I did not receive a call. I phoned him 14:30 to ask what is going on and asked him to get me the invoice for payment. I phoned him 16:10, he said he will scan the invoice now and the vehicle is on its way to the dealership. I phoned someone to pick up the vehicle, I phoned Ettiene twice to let him know but no answer. I phoned the receptionist and she said, she thinks he went home. When she arrived the dealership looked closed. I received a call at 17:45 from Ettiene saying that he is waiting for her to pick up the vehicle. I noticed a fog light was not working. I am very dissatisfied with the service and would never recommend Toyota Hatfield.