Worst experience

I took my car in for service on Friday 12-01-2018, the following Friday 18-01-2018 my car broke down, as I was driving on the highway with fluid leaking . I then requested for the towing company to take the to VW upon receiving communication from the service consultant that they will receive the car and notify me. I had to call them and ask if they received the vehicle and even to date they haven't touched my vehicle. It's amazing how my vehicle is not prioritized, having not assembled my vehicle well. I still have to wait until 'who knows when'. I am highly disappointed. I since requested for the service manager to contact me as he was not available when I called, still on the waiting list I guess.