LM
Lybon M

1 reviews | Active since Apr 2015

28 Apr 2015, 15:19

Worst customer Care ever

We(Me & My Mother) bought a Toyoya Corrolla from Mccarthy Toyota in Jan 2014. In 04/03/15 we received summonns claiming R37000 in damages from Gjersoe Inc Attorneys. They claim the car we bought was involved in accident in 04/12/2013 and they are suing us for the amount of R37000. I emmeadately contacted Lebogang at Mccarthy Arcadia to notify him of this.<br> <br> Since the begining of the April I have been calling him and sending him smses to get him to solve this.. all he does is to promise to come back to me(of which he never does) we bought the car in Jan 2014. why are we being sued for an accident that happened in Dec 2013, way before we even bought the car? Mccarthy never informed us that the car we are buying has been involved in an accident. Lebogang refuses to help us. he even dropped a call in my ear on 28/04/201514:30 when I asked him why he didnt come back to me as promised. It clearly shows that Mccarthy Arcadia are hiding something. We are now stuck with a car we cant use. while Mccarthy are passing the buck back to Gjersoe Attorneys.<br> <br> I will never advice anyone to purchase a car or deal with Mcarthy Toyota Arcadia. I have received the worst service ever.

0
Replies (1)
McCarthy
McCarthy's reply29 Apr 2015, 13:47
Official
Hello maduse10,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5382.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare

Best regards,