Worst client service in a long time!

Toyota had to order parts for our vehicle to be repaired after both sets of keys got ******. After we had to pay for the parts first before they can help us, I had to follow up the whole time to find out if the parts has arrived. After that, they booked us for the repairs. They never pitched and no one even bothered to call me. I called them again this morning to find out what's going on, according to them they were waiting for us. They had a hard time understanding that we have no keys for the vehicle and that we cant drive it there.<br> <br> I obviously realised that Toyota Paarl has no idea what customer service/feedback means.