Worst client service and too much lies. This dealership cannot be trusted!

Good afternoon.

I trust this email finds you well.

Please may I kindly request you take some time to read through this email.

Please forward to the highest level of supervision or management with your organization as I personally feel this will impact on your business in the future.

I have was in the market to trade in my VW Golf 6 2010 for a 2019 Polo Vivo Demo.

I visited the Umlanga KZN branch and was offered superb service and some great deals

I decided to shop around a bit more and went to your branch in Durban and was assisted by a sales executive by the name of Deepak Panday.

This is where my nightmare began.

I was offered a better trade in and a better deal on a Polo than that of the Umlanga branch.

I was then told that there is a good VW Polo available and I must come in to the dealership to have a look at it.

I rushed to the dealership together with my wife and son at and was met by Deepak.

He took us on a "wild goose chase " from floor to floor as he "could not find the vehicle "

After the run around for almost 30 min he managed to locate the vehicle.

We fell in love with the vehicle and was ready to conclude the sale.

I went back to the dealership the next day and was stalled for almost an hour to be told that the car was already sold !

Disheartened....I left the dealership.

I was later called and was told that there is another car available and it's a demo.

I finally managed to conclude the deal.

I was told to collect the car the next day.

Excited as I was ....I went back to the dealership and was told to come back the next day as the car was still being still prepared.

I went the next day and collected the car in good faith...

The was immediately taken for an insurance inspection and on the way the right hand side wheel cap flew out.

We got the PG Glass for the insurance assessment and they pointed out some chips and an incorrect size wheel cap.

I took the car back to the dealership again which is more than 50 km from my home

I waited and they sorted out all the bits and pieces.

Now the drama to get registration has begun.....

From day one ....I was **** to by Deepak...with false promises and no delivery hence fustrating me and upsetting me.

Most recently was these past few days promising me my number plates will be ready and courier to me in Gauteng and on the 11th hour tells me it will be a few days .

Disgusting and disappointing.

A sales person who has a " jawbone of an ass" is a huge concern for your brand.

I have my cars from Barons VW....Hoopers VW and Umlanga VW and had great service.

This is my worst!

( This is email was sent to VW Head Office ...to date...no response!)

Stay away from this dealership. They cannot be trusted at all! Pay a bit more and have a peace of mind ! Advise... Dont lie to customers! Be upfront and deliver as promised! Buying a vehicle in today's day is a huge sacrifice anyone can make and these are happy and treasured moments! Never give your customer a run around after you got his money!