Will not fulfill commitments stated in writing.

Bumper on my wife's car started cracking. (Seemingly due to botched job of trying to make a P.D.C bumper a 'normal non-P.D.C bumper' - Cracks were perfectly symmetrical and where the P.D.C should otherwise be.)<br> Car was returned to Mccarthy in June 2015 to fix.<br> Cracking again after 2 months.<br> Excuse was we rushed the panel beater by only giving them 3 days.<br> Car was returned to Mccarthy in September 2015 to be fixed and we agreed a week to fix the bumper.<br> Car returned with white 'over spray' from another car all over the paint work and interior of my wife's car.<br> Car bumper atrociously sprayed!<br> This time we called Mccarthy Head Office direct. (***)<br> \John\" called my wife and said he would get back to her pending investigations.<br> By 27 December 2015, Mccarthy still had not returned our call so this time I sent an email to Head Office.<br> Got a call from Veronica who stated she was going on leave and would call 11 January 2016.<br> Never happened. I had to follow up.<br> They have now had my car for a month. I was INSTRUCTED to collect yesterday as the loan car was sold?<br> Called Head Office a 3rd time at 4:40pm yesterday. Got disconnected. But Office hours are 8am - 5pm!<br> <br> Much more to this story"