What maintenance plan?

<p>I bought a Volkswagen Polo Vivo 2015 from a McCarthy dealership in Bloemfontein in November 2017. The vehicle had 30349km on the clock. I also pruchased a Maintenance Plan from them which is valid until 2020 or 60000km. Everything seemed to be fine upon delivery of the vehicle, but after about 10000km I started hearing a noise coming from the front wheels which sounded to me like a worn CV joint. I took the vehicle to two different Volkswagen dealerships (30 May to 6 June 2017) and both said that they could not replace the CV joints under my current maintenance plan as they were not genuine parts. When I confronted the dealership (6 June 2017 the first time) about this, they were just as surprized as I was and after numerous emails back and forth offered to pay 50% of the cost to replace one of the CV joints, but did not want to take responsibility for replacing both. Their reason being that I signed a waver stating that it was a secondhand vehicle and parts failure was possible, also that they perform an A-Z inspection and road test which found no problems with the vehicle. I accept that it is a secondhand vehicle, although only 44****m on the clock at the moment, but cannot accept the fact that I have to fork out R14000 to replace CV joints that should have been original or at least could have been covered by the Maintenance Plan sold to me by the dealership. I feel they should take resonsibility, even if they were not aware of this problem as I bought the vehicle from them and not from the previous owner. I have since then reffered the matter to the Ombudsman and am still wainting for their feedback.</p>