WARNING - PARTS ******/REMOVED FROM CAR

I'm really concerned with service provided at Bidvest McCarthy Toyota Ballito where PARTS WERE REMOVED FROM MY CAR. I was on annual leave in Ballito and used the dealership to replace my fuel filter on Wednesday, 20 Jun 2018. My Rear Release Seat Straps were removed at your dealership during this time. I used the Rear Release Straps in my vehicle on Sunday, 10 June 2018 during Comrades so I have no doubt whatsoever when last, I had used it. My vehicle was at the dealership on Wednesday, 20 June 2018 to replace the fuel filter as the light had come on. I noticed the straps were gone on Saturday, 23 June on return to JHB. I booked a service and removal was verified by Monument Toyota Westrand on Monday, 2 July 2018. No one had access to my vehicle other that the dealership team and confirmed by Toyota a complicated removal process. All I wanted was video footage to see what happened during the time it was there. Conveniently, I can't do this because the footage hasn't recorded since exactly my visit. Very fishy and you can't tell me that it was not removed there because you can't prove it.

Your team is *****ing from your customers and you are either protecting them or not willing to acknowledge. The right thing to do is to pay for the replacement of my straps at Toyota Roodepoort. ------------------------------ Reply from Siva at Toyota Ballito: However, I have queried with the workshop and technician who verified that there was no reason to get to that part of the vehicle (rear seats) as the vehicle came in for a diesel filter only. Regards SivaG -----------------------------

Two things here: 1. Someone in Toyota Ballito is removing parts from customer vehicles and conveniently the footage is not available. 2. Is this honestly the reaction and service standard of TOYOTA SOUTH AFRICA?

I'm DISGUSTED that someone removed my parts at Toyota Ballito. I TRUSTED their team.