VW South Africa, McCathy Vw Constantia S*** service !!!!!

My car(2014 Golf 7 R) broke down on the 05 Dec 2017. The car had been 5 days out from a 75 000km service at McCathy Vw Constantia when it broke down which is unheard of on these models, especially coming from the hands of '' experts''( Vw mechanics)some 5 days prior. The car had been a few months out of warrantee and that was VW SA and McCathy Constantia's repudiation /exit strategy for liability. The issue is not whether or not the car had warrantee. It is purely based on what caused the car to break and who is liability it is, VW or the customers. Based on consultations with other mechanics in the same industry, it is unheard of and shouldn't have happened that the same type(Golf 7R) of car breaks down at such mileage with full service history especially coming back from service. They are of the view that it is the VW service mechanic's error (diagnosis, missing to do something, not enough oil put etc.)when working on the car during service. Long and short is they gave me keys after service, said the car was sound and well serviced, yet 5 days later it breaks down. I had to part with R37k (around 25%) towards repairs after VW eventually agreed to pay only around 75% of the repairs as "Goodwill". This is R37k of something that I didn't break but the VW mechanics. Furthermore I had to hire a car from my own pocket ( R35k from Dec to date), no courtesy car offered. Three months finance(R30k) towards Wesbank of a car that's no moving.

Lastly the car is still not ready at the time of writing this letter. I have fully paid the dealership(R37k) towards repairs and I still don't have my car because of their mechanics incompetence.

I was only contacted today regarding repairs to this cars after throwing tantrums and fighting for service only to be told that they haven't gotten it right again still. The worst experience and service( VW SA & McCathy VwConstantia ) that has made me decide not to own a VW after all the **** I had to go through.

Never again a VW !!!!!!