Vw please intervene

I am compelled to share my personal experience with fellow vw clients ,I would appreciate if vw brand could possibly intervene. So as a client I wish there was a star that was in the negative to rate the level of service I recieved from westgate vw . From the manager Angus and consultant Sacha herion. I was vulnerable and bought my first car through them ,financed through mfc .with that being said ,each day driving the car it is just a nightmare driving the car .I tried getting assistance by the ombudsman which I was not assisted or rather not successful.I requested to change the car before the sign off deal , to any other but a reliable car , because I was forced to take this car through them or rather consultant sacha herion and I've mentioned to them I was sold s****.considering the fact I was vulnerable however working in client services I know to assist a client to the best of my capabilities and putting them first, but ensuring if you a paying for a service ,that is what you should get .we'll I was not successful through their *********, unprofessional service I got from the consultant who sold me a chevrolet I am not happy with .which on count numerous times i mentioned before the sign off deal i do not want a chevrolet especially not a second hand one .

I was forced to taking a chev .I am now stuck with a car I'm not happy with over a 6 year period and its only been 5 months, and above the fact I have 2 kids ages 5 and 2 ,I am putting their lives at risk driving with a car cluth feel like it's going ,steering feel ******ed, gears was and is difficult to select which still I have a issue from July prior to buying the car .i was not offered a test drive, and to date has not been repaired .recent experience I must drive with a 10L water bottle in the car everyday to fill up the water bottle of the car which I was told was the water bottle was brand new when sold to me yet I have a warranty in place which was not offered but forcefully given to me with the deal yet it does serve the purpose if I can't get to use the benefit i am paying for, yet can not claim because of the consultant Sacha Herion .I'm always told there is no courtesy car that's available for me to use to take my passengers to work and so on.. .which I'm absent minded how can a reputable business like this not have a courtesy car should i book it in for any reason .

I once went with my partner and brother inlaw to the dealership to speak on my behalf .because they know better and asked for the dealer principle consultant said dealer principle is not in ,manager Angus mentioned his suspended so we wont know who **** to us. because I had brought people that know what should happen they were told they not going to answer to them but to me as their client by consultant.I feel as if I'm a victim taken advantage of .you guys are wrong im still pleading for Some sort of assistance from vw as I have even requested for a different consultant to be assigned to me because looks like the one i have now is of no use and against me.I really am begging for assistance

So please if someone can help because I recently told her I'm better off using public transport and I'm going to drop this s**** at the dealership with their keys .I was told mfc will still debit my account .

I am pleading with VW Nation wide to intervene and please tell me is this a way to treat a PAYING customer .