VW ALERT ... not so ALERT !!

I hereby want to make an official complaint against VW Westgate - VW Alert and ask that they get to answer for their bad service:-<br> I called VW Alert at 10:30 ... Call Centre tried to get VW Westgate (McCarthy) to assist. At 13:30 or 14:00 they closed for the day and they still didnt dispatch their Technician after they called to say they have.<br> Assisted at 16:15 by Linsday Saker Krugersdorp ...<br> - Why wasnt the Technician dispatched timeously in order to assist us? ... 6 hours!!<br> - Is this acceptable practice to not attend to a VW Alert call?<br> - What if my incident that I needed assistance for was a more serious case (which luckily it wasnt) and we needed assistance URGENTLY?<br> - What if I was away and my wife and teenage daughter were alone?<br> <br> This is NOT acceptable service I expect from VW as a Touareg owner !!! <div><br></div><div><em>(Supplier name changed from Volkswagen to McCarthy by Hellopeter.com)</em></div>